Returns and Refunds Policy

Last Updated: [Insert Date]

At Rama Pula Auto Spares (Pty) Ltd. ("Rama Pula Auto Spares," "we," "us," or "our"), we want you to be completely satisfied with your purchase. Please read our Returns and Refunds Policy carefully before placing an order. This policy applies to all orders placed through our website [Insert Website Address Here] (the "Website") for delivery within South Africa, which typically takes 5 to 7 days.

1. General Conditions for Returns

• To be eligible for a return, the item(s) must be in their original, unused, and undamaged condition, with all original packaging, tags, and accessories intact.
• You must notify us of your intention to return an item within [Insert Number, e.g., 7] days of receiving your order. After this period, we may not be able to accept returns.
• You will need to provide proof of purchase, such as your order confirmation or invoice.
• Certain items may not be eligible for return due to hygiene reasons or if they are custom-made to your specifications. These exceptions will be clearly indicated in the product description on our Website.

2. Reasons for Returns

You may return items for the following reasons, subject to the conditions outlined in Section 1:

• Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please notify us immediately with photographic evidence of the damage or defect. We will arrange for a replacement, repair, or refund, depending on the nature of the issue and product availability.
• Incorrect Items: If you receive an item that is different from what you ordered, please notify us immediately. We will arrange for the correct item to be shipped to you or offer a refund upon the return of the incorrect item.
• Change of Mind: We understand that sometimes you may change your mind. For non-faulty items returned due to a change of mind, you may be eligible for a refund or exchange, subject to a [Insert Specific Conditions, e.g., restocking fee and the cost of return shipping being borne by the customer]. The item must be returned in its original, resalable condition.

3. Return Process

To initiate a return, please follow these steps:

• Contact Us: Notify our customer support team by email at [Insert Email Address Here] or by phone at [Insert Phone Number Here] within the specified return period, stating your order number, the item(s) you wish to return, and the reason for the return.
• Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number and instructions on how to return the item(s). Please do not return any items without obtaining an RA number.
• Packaging: Securely package the item(s) you are returning in their original packaging, along with all accessories and proof of purchase. Clearly mark the RA number on the outside of the package.
• Shipping: You will be responsible for arranging and paying for the return shipping, unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping method and insuring the package, as we are not responsible for items lost or damaged during return shipping.
• Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the conditions for return outlined in this policy.

4. Refunds

• If your return is approved, we will process your refund within [Insert Number, e.g., 7-10] business days of receiving the returned item(s).
• Refunds will be issued to the original payment method used for the purchase.
• Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account.
• If the return is due to a change of mind, the original shipping charges may not be refundable, and a restocking fee [Specify Percentage or Amount, e.g., 10% of the purchase price] may be applied.

5. Exchanges

• If you wish to exchange an item for a different size, color, or product, please contact our customer support team. Exchanges are subject to product availability.
• You may be responsible for the return shipping costs of the original item and the shipping costs of the replacement item, unless the exchange is due to a damaged, defective, or incorrect item.

6. Non-Returnable Items

The following items may not be eligible for return, unless they are damaged, defective, or incorrect upon arrival:

• Custom-made or made-to-order fencing products.
• Items that have been used, altered, or damaged after delivery.
• [Add any other specific non-returnable items relevant to your business].

7. Our Commitment

While we strive to process returns and refunds efficiently, please note that the estimated delivery time of 5 to 7 days applies to the initial order. The processing of returns and the shipment of replacements may take additional time. We appreciate your understanding.

8. Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at: